Cancellation & Scheduling Policy

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Scheduling & Payment
All training sessions are scheduled in advance and require active payment through our online billing system. Sessions are reserved specifically for you.

24-Hour Cancellation Policy
Clients must cancel or reschedule sessions at least 24 hours in advance.
Cancellations made with less than 24 hours’ notice, or failure to attend a scheduled session, will result in the session being forfeited.

No-Shows
Missed sessions without notice are considered no-shows and are not refundable or transferable.

Late Arrivals
Clients who arrive late will receive the remaining time of their scheduled session.
Sessions will still end at the originally scheduled time to respect other clients’ appointments.
Arriving more than 15 minutes late may result in the session being forfeited at the trainer’s discretion.

Session Expiration
Monthly sessions must be used within the billing period.
Unused sessions do not roll over to the next month unless the trainer cancels.

Trainer Cancellations
If a session is canceled by the trainer, it will be rescheduled or credited at no loss to the client.

Medical / Emergency Exceptions
True emergencies will be handled at the trainer’s discretion.